Need help?
Frequently Asked Questions
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
As soon as you purchase, we get to work!
Please allow 2-3 business days to process and ship your order. Standard continental US shipping is 3-7 business days.
Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Of course, in the case of mother nature and national holidays, shipping may be subject to delay.
Once your order ships, you'll receive a tracking number so that you can monitor your package throughout it's journey to you! If your package is mistakenly marked as delivered by the carrier, we recommend you check with others in your household and/or neighbors to see if they have received your package. You can also contact the carrier directly for assistance.
If after 5 business days, you are still unable to locate your order, please reach out to hello@falenarizona.com with your order number, full name and shipping address.
While we are not liable for lost packages, we want to make sure you receive your Falen Arizona so please reach out to us to let us know how we can help you find a fix!
Product
Reach out to hello@falenarizona.com as soon as possible and we will do everything we can to help. However, please kindly note that we cannot guarantee any order adjustments after purchase.
Returns & Exchanges
Here is a link to our full Returns & Exchange Policy.
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Our goal is to assist you, please fill out our contact form or email us at hello@falenarizona.com
If your inquiry relates to a specific order, please include order number, full name and shipping address.